Small Business Expert – Customer Service Management

By sbdceditor,

Title: Small Business Expert – Customer Service Management
Location: Inland Empire Small Business Development Center
Address:
3780 Market Street, Riverside, CA 92501
Salary:
$40.00 – $50.00 Hourly
Job Type:
Hourly

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Overview

Employment Status: non-benefited, temporary, “non-exempt” position through June 30, 2021. One or more positions available.
 
Salary: $40.00-50.00/hour
 
Work Schedule: up to 19 hours per week. Schedule to be determined but generally Monday through Friday, 8:00 am to 5:00 pm. Some evenings may be required.
 
Deadline: Open until filled, but will review applications by June 19, 2020.

Summary: The Orange County / Inland Empire Small Business Development Center is a federal program partially funded by the U.S. Small Business Administration & the California Governor’s Office of Business & Economic Development. The SBDC is hosted by CSU, Fullerton and the Orange County Hispanic Chamber of Commerce. The purpose of this grant is to provide no-cost technical assistance to entrepreneurs and small business owners in the Orange County. The SBDC is seeking applications for a Small Business Consultant.

 Typical Activities

  • Provide SBDC consulting, training and information services in the region to pre-venture, start-up, small and medium size businesses.
  • Maintain client database by preparing detailed written assessment and make recommendations for improvements.
  • Keep abreast of business trends, techniques, and processes. Work collaboratively with peers and the business community to expand expertise.
  • Community outreach responsibilities will include public presentations to key stakeholders and service on appropriate boards and committees related to economic development.
  • Travel as required to perform cross county-wide job functions.
  • Complete all forms and maintain client files as required by the SBA.
  • Document information, assistance, and outcomes of sessions with clients related to consulting and training activities performed by the consultant.
  • Center with timely reports related to milestones and success stories of client’s economic outcomes.
  • Individual must conduct own lead generation through creating partnerships with cities, chambers of commerce, business associations, etc to find clients. 

Minimum Qualifications

  • Bachelor’s degree in a business related field is preferred; or equivalent experience in customer service management; or equivalent experience in financial analysis; or Bachelor’s degree in any field with either two years of business management or business ownership. 
  • Current or past small business owner – preferred; owned your own business location, preferably multiple locations. 
  • Key understanding of small business issues related to customer service.
  •  Be able to offer customer service turnaround initiatives as well as consulting on the customer experience, company culture, and culture change.
  •  The elements of these initiatives could include auditing/mystery shopping/current state review, creating steps for moving forward, standard/best practices creation, and sustainability plan deployment.

Knowledge & Abilities

Must Have Knowledge of:

  • Basic operations, services and activities of a business assistance program including financing alternatives.
  • Methods and procedures used in starting or expanding a business.
  • Basic principles of effective supervision.
  • Principles and procedures of record keeping and basic report preparation.
  • Modern office procedures, methods and equipment including computers and related software. English usage spelling, grammar and punctuation.
  • Pertinent Federal, State and local laws, codes and regulations governing small businesses. Applicants must be sensitive to the needs of a diverse client base.
  • Bilingual Spanish preferred; experience working with a SBDC or economic development program.
  • Strong financial background and banking experience; SEO WordPress is highly desired.

Must Have Ability to:

  • Recommend and implement goals and objectives for providing business assistance services; analyze situations accurately and develop an effective course of action.
  • Provide guidance, technical assistance and direction to businesses; effectively teach business management principles and strategies.
  • Work independently with limited supervision.
  • Use sound judgment.
  • Prioritize work to meet schedules and timelines.
  • Operate office equipment including computers and supporting software applications.
  • Communicate clearly and concisely, both orally and in writing.
  • Applicants must have the ability to travel throughout San Bernardino and Riverside Counties as needed.

Supplemental Information

UEC is an EOE – Minority/Female/Disability/Vets. This position will remain open until filled. This is a sensitive position and the selected candidate must successfully pass a thorough background investigation to include a criminal history check and DMV check prior to appointment.

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