Retail Tech Tools: Re-think Your Business

Retail Tech Tools: Re-think Your Business

As we recover from the COVID-19 crisis, small business owners must begin to plan for success in the post-COVID-19 environment. These webinar recordings are geared towards educating small business owners on specific subjects that will help them adjust and fine-tune their business operations.

Customer Connections Through CRM

In this video, our Hubspot guest speaker, Magdaline Small, will walk you through the buyer’s journey and how you can use customer relationship management to attract, engage, and delight your customers now and in the future. Click the here or the image below to begin viewing the recording.

Customer Connections Through Website Tools

Hubspot guest speaker, Magdaline Small, will be guiding you through the fundamentals of website strategies so that you will be better able to connect with and attract customers online. Click here or the image below to see how you can update and optimize your website performance.

Your Retail KPIs Matter

Join Vend guest speaker, Mikey Yasumura, as he discusses the importance of effectively tracking retail metrics and the top 8 KPIs across channels. To view the video click here or the image below.

Zuppler: No Contact Menus

Learn how restaurant owners can successfully make the necessary adjustments to their menu ordering operations with Zuppler guest speaker, Ed Barrett. Click here or the image below to view the webinar recording.

Looking to start or grow your business?

We at the Orange County Inland Empire SBDC, are here to help you with every aspect of your business to help it grow and become successful.
Give us a call at 1-800-616-7232 or schedule a quick, 15-minute intake appointment at ociesbdc.org/consultation to see how we can help you start, grow, and succeed.

Retail Tech Tools: Re-think Your Business

Mike Daniel is the network director of the Orange County Inland Empire SBDC Network, which assists aspiring entrepreneurs and current business owners throughout Orange, San Bernardino and Riverside counties. Mike was formerly the director of the SBDC office at Long Beach City College. As business owner and entrepreneur himself, he started his career as the owner of a Rocky Mountain Chocolate Factory location in Manhattan Beach and went on to open a second location in Long Beach in 2001. In 2007, Mike sold the Manhattan Beach store for an above-market offer then invested in several additional locations as a minority shareholder. Mike further expanded his candy empire with venture located in Shoreline Village in Long Beach called Sugar Daddies Sweet Shoppe, based on fill-it yourself candy options.

Mike has a bachelor’s degree in Business Administration from California State University, Fullerton.